Data can be complex, but the way we interact with it doesn’t have to be.
read moreThis research, into Chatbots and Artificial Intelligence in Local Government, is based on interviews and completed surveys from 33 councils across the UK, conducted in October and November 2019.
read moreAcross the public and private sector organisations are starting to use the latest generation of ‘virtual employees’ to improve the user experience and digital interface. Here, we outline some of our favourites.
read moreThere’s a wealth of information available to us online 24 x 7 but are we better informed? Possibly not when it comes to specialist areas such as planning law.
read moreNational and local governments are leveraging chatbots to engage citizens, make state and local services more easily accessible, and enable administrative operational activities in order to free up staff time to focus on more complex, mission critical initiatives.
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